General Information

AOQ Melbourne Chapter regularly creates opportunities for members to connect and network.  Registration is essential.
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Past Events

Learn, Share and Network: The 3 needs of a Quality Professional

During this period of lockdown, resilience will take you above and beyond but how to develop it? Leon Zhang shared his learnings along with an evening of networking, reflection and thoughts sharing. 

Quality takes Flight! Celebrating World Quality Day and 100 years of growth, change and development

A day to reminisce about the past, celebrate the present and envision what our future looks like!  

We had short 3 min quality snippets by some interesting presenters, followed by some interactive fun and an “around the room in 30 minutes” journey to imagine the next 100-year evolution of quality.

We shared our loves and bugs about the challenges and opportunities on our horizons and set the scene for better collaboration and knowledge sharing across our organisation. 

Company Visit to Southern Cross Ceramics Pty Ltd

Southern Cross Ceramics are an Australian-owned company. They design and manufacture an extensive range of tiles which are sold through all major tile retailers. Southern Cross Ceramics have received Australia-wide acclaim after being used in several renovation TV programs.

For Southern Cross Ceramics, Quality is paramount.  They decorate tiles.  They produce an architectural product, for which aesthetics, consistency and market responsiveness are critical. So Quality involves a lot: supplier management, manufacturing control, product aesthetics, culture, and more.  In fact, the whole “think like a customer” theme in practice.

This visit that was both informative and intriguing, and definitely opened up new perspectives on Quality. Thanks to Don Stanley for making it happen.

From compliance to performance: Integrating Lean Principles & Practices in ISO 9001 Quality Management Systems

Both ISO 9001 Quality Management Systems and lean practices are intended to improve the processes within an organization. However, inefficiency is obvious in many organizations’ quality management systems.  As consequence, the systems fail to deliver expected value to the business. 

ISO 9001 and lean practices should be integrated to drive the organizations toward the achievement of business results. 

This seminar, presented by Jessen Yeoh from Lloyds Register Quality Assurance, taught us about:

  • How integrating lean principles and practices into ISO 9001 Quality Management Systems can add value to your business; and
  • Lean principles and practices that can be used to improve your organization’s quality management systems performance


Quality Management Systems Masterclass: Turbocharge your way to Excellence

This workshop presented by Michael McLean provided straightforward and up-to-date advice on how to make the transition to a "process approach" based system of documentation.

The workshop covered:

  • increasing awareness of rising costs of audit compliance

  • achieving better transparency of potential problems
  • seeking opportunities for improvement
  • adding traceability to your growing requirements.