AOQ Training Course - Introduction to Modern Quality

Introduction to Modern Quality
09 March 2021
Start Time
9.30am AEDT
End Time
Contact Name
AOQ Administration
Contact Phone
1800 725 850
Contact Email
Max. Attendees
Who Can Register?

Courses comprises eight, 1 hour Zoom sessions, twice weekly (Tuesdays & Fridays) on March 9, 12, 16, 19, 23, 26, 30 and April 6. 9.30-10.30am AEST.

Introduction to Modern Quality

New to Quality, and wanting to quickly build your understanding?  Or been working in Quality for a while, but feel you need to strengthen your understanding of what it’s really all about?

There’s a lot more to Quality than ISO 9001 and certification.  And the more you understand modern Quality, the greater will be your capability and success in actually applying Quality in your unique role and workplace.

This is a compact course intended for attendees who wish to acquire an understanding of Quality; its evolution over the last 100 years, the principles that define a successful Quality approach, the Quality tools and applications that are available, and how to select and apply the ones that are relevant to your industry.

Module 1 - Background, capability and maturity models.  A background to the foundations of modern Quality; the work of the gurus, and understanding your organisation’s maturity and capability in Quality.

Module 2 – Learn the Western and Japanese approaches.  Here you’ll gain an understanding of the different paths of Western and Japanese approaches, discussing the advantages and disadvantages of each.

Module 3 - Quality Principles 1: Customers and Leadership.  Here we’ll explore your organisation’s customers (internal & external, needs and expectations) and the way different leadership styles affect Quality outcomes.

Module 4 - Quality Principles 2: People and Process. How to identify your processes and align the relationship between people and traditional process thinking. Includes case studies to bring the subject to life.

Module 5 - Quality Principles 3: Evidence-based decisions and relationships. Delving into managing by facts and trends in an era of too much information, plus looking at the varying relationships that an organisation needs to manage.

Module 6 - Quality Principles 4: Improvement.  A full session exploring process and system improvement, with worked examples. Learn how to determine the role of customer feedback, suggestions and innovation in improvement.

Module 7 - Modern approaches and methodologies. An overview of the major current methodologies, you’ll understand the purpose of each, and the suitability for your organisation’s Quality maturity, context and quality strategy.

Module 8 – Bringing it all together, you’ll learn how to develop options and plans for managing your own Quality program.

Instructor: Russell Veitch

Russell Veitch has been practising Quality and applying ISO 9001 for 40 years.  He has a well-earned reputation for his thoughtful and practical approach to management systems, and ability to explain Quality in a way that makes sense.  He’s worked with organisations large and small, public and private, manufacturing and service. 

As an instructor, Russell has a warm and engaging style, ideally suited to the virtual delivery approach. Russell consistently receives great feedback ratings from his students, so you can be confident you’ll get plenty of value from this course.

Russell is a longstanding member of the Australian Organisation for Quality, and a regular contributor to ‘Quality Business’, the Australia-NZ Quality Journal.

Course Details:

  1. Cancellation policy: Full refund up to 1 week prior to the course, 75% refund until day prior to course commencement.
  2. An AOQ Certificate of Completion is provided to course participants.  Attendance at ALL sessions is required.
  3. Technical Requirements.
    • Computer – PC or Mac – with browser. Mobile devices not recommended.
    • Video and audio enabled
    • High-speed internet connection 
    • Computer audio, preferably using connected speaker and microphone for best audio quality and minimal interference.
  4. Upon registration, you will receive a confirmation email, and soon after an email with course and access instructions. If you don’t receive them, check your email junk or spam folders, or contact AOQ.

Your Investment (inc. GST):

Single Course:

$495 for AOQ Personal Members & Employees of Company Members
$595 for Non-Members (Tip! Join AOQ and receive the course discount AND full member benefits)

Discount Offers are available for Multiple Courses - Details here

Minimum registration numbers may apply, and AOQ may cancel or postpone this course if deemed necessary.