BEA Webinar - Culture: it’s not the soft stuff

John Heer will be talking from his home in Florida about servant leadership
10 March 2021
Start Time
12.00pm AEDT
End Time
Online - Zoom

John's approach includes Servant Culture, Servant Leadership, Employee Engagement and Organization Sustainability.

The use of the term “Servant” does not reflect a meek or passive approach. In fact, Servant Leaders are very demanding when it comes to mission, vision, values, morals, ethical behaviour and hitting performance targets. It is his belief that great results can be achieved in a respectful, inspirational manner. His use of “Servant” reflects his opinion that we are here to serve our employees, not the other way around. 

We believe this webinar will add significantly to your understanding of this particularly important aspect of business excellence.

The webinar will be moderated by Yvette Leslie, a board member of BEA.


John Heer is an international expert on leadership.  John has the distinction of being the world’s only CEO to have won the Baldrige National Quality Award three times in two different organisations, one of which was the first and only Healthcare organization to win the award twice.  2012 Baldrige Scoring Results were Band 7 Overall (extremely rare) with Bands 5.1, 5.2 and 7.3 (all related to “Staff”) scoring in Band 8 (only organization ever).

The meeting will be conducted via Zoom. Please register here on the AOQ website, and the Zoom access details will be sent to you prior to the meeting.